FAQ

Yes.

Our Flat Rate shipping charge for all items is $5.

Priority USPS is $14

USP Express Overnight Envelope ONLY (jewelry orders can go in envelope). Please CONTACT US and we will let you know cost to overnight larger items based on items you are ordering.

Please feel free to ring us at 800.441.6956 as well!

Orders will be shipped within 1-2 business days upon receipt of the order for items in stock unless we are closed for holidays or circumstances out of our control. Out-of-stock items will take up to 2+ weeks to ship.

Absolutely! When all orders are completed and shipped an email with tracking information is sent to you.

At this time we only ship to the 48 contiguous states.

Yes. We hope you are very happy with your purchase, but if for any reason you are not satisfied we will be happy to provide a refund (refund is for items purchased only - we cannot refund shipping or pay for return shipping - we are a little guy and cannot afford to absorb cost if you decide you do not want the item - if it is damaged or defective we will refund shipping) under the following conditions:

1. Items must be returned in new, unused condition within 14 days of purchase.

2. Returns take approximately five business days upon receipt of the item to process. Unless item is damaged, we are not able to refund shipping costs.

3. Refunds will be in the form of original payment. For your security, please insure the items being returned and retain your shipping receipt as we cannot be responsible for items damaged or lost in transit.

Return to us at:

Many Hearts One Beat

a div. of Carpe Diem Designs, Inc.

5751 Clinton St, Suite #1, Elma, NY 14059.

If you have any questions at all, do not hesitate to CONTACT US

If your item arrives damaged, CONTACT US immediately. If possible, take a few quick photos of the broken item and packaging and we will file a claim with the shipper. We will send out a replacement asap to you.

We do not do engraving/personalization in our shop. You may be able to find a jeweler who can engrave for you on an item. We suggest showing them a photo of the item.

We do offer customization (your logo/message) on bulk quantity on some of our products - please see our CUSTOMIZED ADOPTION GIFTS for details.

Many Hearts One Beat

a div. of Carpe Diem Designs, Inc.

Toll-Free: 800.441.6956

5751 Clinton Street, Suite #1, Elma, NY 14059

ONLINE CONTACT FORM

At this time we do not offer gift wrapping however are in the process of setting up Gift Wrapping & Gift Card options to our shop.